Terms and Conditions

Who can play

You need to be over 18, and also of legal age of majority where you live, before you register. We can ask for proof of age at any time and hold your account until the documents arrive. Accounts cannot be opened for residents of Ontario or Alberta, and gaming must be legal where you are.

One account, your own details

We may limit you to one account per brand. Your details have to be accurate and complete, and only you may use your account. Pick a strong password and keep your login private.

Account activation and checks

We may send an activation link to your registered e-mail address. We may also check your identity and age before a deposit, a bonus or a payout, and pause the account until checks are done.

Deposits and payment cards

A card used for a deposit must carry the name you registered with. Money in your account earns no interest, and gambling on credit is not possible. New or changed payment details go through Player Services.

Bonuses and promotions

Each offer is limited to one per person, household, e-mail address, phone number, card and shared computer. Promotion terms take priority where they differ from these general rules. Bonus money moves to your cash balance after a play-through of at least 70 times, set per game, promotion and region. While a bonus is in play, a maximum bet per round and per line applies. Unused bonuses and loyalty points lapse after 6 months.

Withdrawals

Payouts go back to the method you deposited with where possible. Each request stays pending for at least 24 hours, so you can reverse it if you change your mind. A first or large payout may need ID documents. Bank wire and cheque payments are made only in your registered name.

Fair play

Bets that guarantee a profit through promotional payments, hedge betting and equal or zero margin bets count as irregular play. Bots and software that change game results are banned, and we may close accounts linked to fraud.

Complaints and law

A formal complaint goes to us by e-mail within 6 months. Unresolved matters can go to eCOGRA and then to the Kahnawake Gaming Commission, with a Dispute Reference Number. Kahnawake law governs these rules.