Contact Us
Live chat
Our chat team is online around the clock, every day, and can help in a language of your choice. It is the fastest way to sort out anything urgent.
Send us an e-mail for questions that can wait. We work through e-mail requests within a reasonable time, though a reply can take a little longer.
Account requests
Player Services handles payment detail changes and account closures. You can also turn off marketing messages through live chat.
Formal complaints
Send a formal complaint by e-mail within 6 months of the issue, with your username or account number, your full name, a clear description and any evidence. Allow 1 week after a withdrawal before raising a complaint about it. You have 4 weeks to reply during the dispute phase.
Independent help
If we cannot settle your complaint, eCOGRA reviews it once you hold a Dispute Reference Number. After that, the Kahnawake Gaming Commission can take the matter further.